Gabriel Bonini de Castro, trading as Line Cork · Portuguese tax identification number (NIF) 334081114 · Business address: Praceta Adelaine Cabete n.º 2, R/C Esquerdo, 2675-537 Odivelas, Portugal · Telephone: +351 913 444 899 · Email: info@linecork.com. Returns address: Praceta Adelaine Cabete n.º 2, R/C Esquerdo, 2675-537 Odivelas, Portugal. Please contact us at info@linecork.com before sending a return.
Delivery
Available shipping services and charges are displayed at checkout after you enter your delivery address. Production and shipping estimates for personalised or wholesale orders are confirmed in writing for each order.
Consumer right of withdrawal
Where the statutory right of withdrawal applies, you may cancel within 14 days of receiving the goods. For an order delivered in separate parts, the period generally starts when you receive the last item or part. To withdraw, email info@linecork.com with a clear statement of your decision. Your order number helps us identify the purchase.
Returning your order
Send the goods back within 14 days of telling us you wish to withdraw, unless we have agreed to collect them. Return address: Gabriel Bonini de Castro (Line Cork), Praceta Adelaine Cabete n.º 2, R/C Esquerdo, 2675-537 Odivelas, Portugal. Contact us if you need help with your return. For a withdrawal, direct return costs are payable by the consumer only where this was communicated before purchase and we have not agreed to cover them.
Refunds
Where the statutory right of withdrawal applies, we refund the payment, including the cost of standard outbound delivery, within 14 days of receiving your notice. We may wait until we receive the goods back or you provide evidence that you sent them, whichever happens first, unless we have offered to collect them. We use the original payment method unless you agree otherwise and incur no fee.
Personalised goods
The statutory right of withdrawal generally does not apply to goods made to your specifications or clearly personalised. This exception does not affect your rights if the goods are faulty or do not conform to the order.
Faulty or incorrect goods
If your order arrives damaged, incorrect or faulty, email info@linecork.com so we can help. For consumer sales covered by Portuguese law, new movable goods generally have a three-year legal guarantee of conformity. Statutory remedies apply where the conditions are met.
Optional withdrawal wording
I hereby give notice that I withdraw from my contract for the following goods: [items]. Ordered on [date] and received on [date]. Name: [name]. Address: [address]. Date: [date]. Add your signature if submitting this notice on paper.
